Getting Ready To Launch!

[Laurent]

We are nearly ready to launch this new community platform!

A lot of testing has taken place and we think we are nearly there.

As a preliminary step to that launch, we will change the default view to "Latest activity" instead of "Forum list".

However, if you prefer "Forum list" or some other view, please read this tutorial to find out how to set your favorite.

When it works as intended, "Latest activity" is the quickest way to review what you missed while you were away.

Stay tuned as we will add to this thread as we proceed with launch steps.

 

[Tammy L]

Thank you! I’m still getting lost. Not like THAT’S difficult though.

 

[CB3]

This is a very confusing platform. I can't find my current tracker anymore for hug a runner so I am not sure I'm included anymore. Also, my fingers tracker didn't seem to auto update my daily steps anymore.

I can't figure out how to post pictures from my phone on community feed.

Hopefully the upgrade will handle all this.

Thanks y'all

 

[Laurent]

This is a very confusing platform. I can't find my current tracker anymore for hug a runner so I am not sure I'm included anymore. Also, my fingers tracker didn't seem to auto update my daily steps anymore.

I can't figure out how to post pictures from my phone on community feed.

Hopefully the upgrade will handle all this.

Thanks y'all

I posted some tutorials in this section: Announcements

Hopefully, some of those can help.

As for the tracker, it remains largely unchanged at this time.

You can access it just as before at this URL: https://tracker.runtheedge.com

In the mobile app, at the bottom of the screen, the Tracker icon also links to the same thing.

 

[Meg K.]

I posted some tutorials in this section: Announcements

Hopefully, some of those can help.

As for the tracker, it remains largely unchanged at this time.

You can access it just as before at this URL: https://tracker.runtheedge.com

In the mobile app, at the bottom of the screen, the Tracker icon also links to the same thing.

I think the tracker issue @CB3 is that the hug a runner event is over (ended 11/20 and it looks like you posted this after it ended). Now that tracker shows up at the bottom under past challenges. You can click on it but (at least in mine) it says there is no data or milestones. I was confused too until I found it at the bottom so I wanted to mention just in case that helps!

 

[CPAGrrrl]

I am excited to test this new forum!!

 

[Laurent]

I am excited to test this new forum!!

So are we! Welcome!

 

[Laurent]

I think the tracker issue @CB3 is that the hug a runner event is over (ended 11/20 and it looks like you posted this after it ended). Now that tracker shows up at the bottom under past challenges. You can click on it but (at least in mine) it says there is no data or milestones. I was confused too until I found it at the bottom so I wanted to mention just in case that helps!

Thank you for helping!

 

[Karrie T]

This is a very confusing platform. I can't find my current tracker anymore for hug a runner so I am not sure I'm included anymore. Also, my fingers tracker didn't seem to auto update my daily steps anymore.

I can't figure out how to post pictures from my phone on community feed.

Hopefully the upgrade will handle all this.

Thanks y'all

 

[Karrie T]

I am so confused with this new thing. I much prefer the old one. I get an email telling me to update my profile or to finish my profile, but I can’t figure out where to even do that. I know this is supposed to be easier, but I really am struggling. I’m glad I’m not the only one.

 

[Karrie T]

Are we going to be able to continue using the old one? I got an email telling me I need to finish my profile but I can’t figure out where that’s even add on this mess. I know this is supposed to be easier and it’s all new and great, but I for one much prefer the old one.

 

[April K. (4278321152)]

Just looks like we all will need to review the tutorials and give the new platform a whirl practice makes perfect

 

[Karrie T]

If I didn’t work two jobs, and I had time to sit and play on my phone, a lot, maybe I could. The other one is much easier.

 

[Laurent]

If I didn’t work two jobs, and I had time to sit and play on my phone, a lot, maybe I could. The other one is much easier.

Which other one are you referring to? Facebook?

 

[Athena B]

This is hard to figure out. I’m using the web browser and keep going in circles! . I’ll figure it out eventually.

 

[Briana]

Are we going to be able to continue using the old one? I got an email telling me I need to finish my profile but I can’t figure out where that’s even add on this mess. I know this is supposed to be easier and it’s all new and great, but I for one much prefer the old one.

Hi Karrie - this isn't a replacement for the tracker! It is just a social community if you would like to use it. It does have a link to the tracker in it but you can also just go straight to it: https://tracker.runtheedge.com

This is truly just a bonus platform should you want to connect with people outside of other social media. The tracker where you participate in the challenges has not changed! Again, there is a quick link to the challenges at the bottom of the app if you are on your phone

 

[Briana]

This is hard to figure out. I’m using the web browser and keep going in circles! . I’ll figure it out eventually.

Happy to assist! Let us know any questions you have or you can also always reach us at support: info@runtheedge.com - we will get back to you super fast

 

[CB3]

Anyone else having an issue with their tracker auto updating steps on the tracker? I cannot figure out why it won't update like it used to on the website.

Suggestions?

 

[Briana]

Anyone else having an issue with their tracker auto updating steps on the tracker? I cannot figure out why it won't update like it used to on the website.

Suggestions?

Hi! Reach out to us at info@runtheedge.com and we can help! Depends on the sync, might just need a reset